Straightforward terms for booking, paying for, and — if plans change — cancelling your trip. If anything here is unclear, your concierge can walk you through it before you commit to a deposit.
Every itinerary is quoted before any money changes hands, and confirmed with a deposit once you're happy with the plan.
A 20% deposit secures your hospital slots and hotel booking once you approve the final itinerary and quote. Slots are held, not guaranteed, until the deposit clears.
Quotes are shown in USD for convenience, but you are billed in Chinese yuan (CNY) at the prevailing exchange rate on the day of service. We accept international bank transfer, Alipay, WeChat Pay, and Visa/Mastercard credit cards.
The remaining balance is due upon your arrival.
We know travel and health plans shift. Refunds scale with how much notice you can give — hospital slots become harder to release the closer you get to arrival.
Full refund of your deposit, less any third-party fees already incurred (e.g. non-refundable hotel deposits). Rescheduling is free and unlimited.
50% of the deposit is refundable. One free reschedule to a new date within 90 days is offered in place of a refund, subject to hospital availability.
Deposits are non-refundable, as hospital slots and hotel rooms are confirmed and held exclusively for you at this point. Rescheduling is considered case-by-case.
A few situations fall outside the standard cancellation tiers above.
Visa denial qualifies for a full refund when notified more than 3 days before your scheduled arrival. Natural disasters, government travel restrictions, and hospital closures are treated as full-refund events for any portion of the trip not yet delivered.
If a service is unavailable or missed due to an error on our end, you may request a full refund or a rearranged itinerary.
Approved refunds are returned to your original payment method within 10 business days. Bank transfer fees, where applicable, are deducted from the refunded amount.
The complete, legally binding terms covering our concierge service — what we do and don't do, liability, personal-information protection, refunds, and dispute resolution.
Your concierge can confirm exactly how these terms apply to your itinerary before you pay a deposit.
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